Refund policy

Made-to-Order Prints

All Zodiac Studio prints are produced to order specifically for you. Because each piece is printed individually, we are unable to accept returns or exchanges for change of mind, incorrect size selection, or other non-defect reasons.

Please review your order carefully before completing your purchase.

If you have any questions before ordering, feel free to contact us at:
hello@zodiacstudio.com.au

Damaged, Defective, or Incorrect Orders

We stand behind the quality of every Zodiac Studio print.

If your order arrives damaged, defective, or incorrect, we will gladly arrange a replacement at no cost to you.

Please contact us within 30 days of receiving your order and include:

  • Your order number

  • Clear photos showing the issue

Email: hello@zodiacstudio.com.au

What We Cover

We will replace items in the following situations:

  • Printing defects or misprints

  • Poor print quality or colour issues

  • Damage during shipping

  • Incorrect item received

If the issue is confirmed, we will arrange a replacement print free of charge.

In most cases you will not need to return the damaged item.

What We Cannot Cover

Because each print is produced to order, we are unable to provide replacements for:

  • Change of mind

  • Incorrect size selected during ordering

  • Damage that occurs after delivery

Replacement Process

Once we receive your claim and supporting photos, we will review it within 2–3 business days.

If approved, we will:

  • Arrange a replacement print at no cost

  • Provide updated shipping information once dispatched

In the rare situation where a replacement cannot be produced, we will issue a full refund to your original payment method.

Refunds

If a refund is approved, it will be processed to your original payment method within 10 business days.

Please note that your bank or card provider may take additional time to process the transaction.

If more than 15 business days have passed since your refund was approved, please contact us at: hello@zodiacstudio.com.au

European Union Customers

Our prints are made to order and produced specifically for each purchase. Under the EU Consumer Rights Directive (2011/83/EU), custom-made goods are exempt from the standard 14-day cooling-off period.

However, you are fully protected if your order arrives damaged, defective, or incorrect, as outlined above.

Questions

If you have any questions about your order or this policy, please contact: hello@zodiacstudio.com.au